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16 March 2026

Ref: CP-7F3K2M-2026

FORMAL COMPLAINT — FLIGHT DELAY COMPENSATION

EU Regulation 261/2004

Dear Customer Relations Team,

I am writing to formally request compensation for a significant delay to flight FR2481 from Amsterdam Schiphol (AMS) to Barcelona El Prat (BCN) on 14 February 2026.

My flight was scheduled to depart at 07:35 and arrive at 10:05. The flight did not depart until 12:15, resulting in an arrival delay of 4 hours and 40 minutes at my final destination. This delay exceeds the 3-hour threshold established under Article 6 of EU Regulation 261/2004.

Under Article 7 of EU Regulation 261/2004, I am entitled to financial compensation of €250 for this flight, as the distance between Amsterdam and Barcelona is approximately 1,620 km, placing it in the 1,500–3,500 km category.

I note that the right to compensation may only be withheld if you can demonstrate that the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, pursuant to Article 5(3). Routine technical issues do not constitute extraordinary circumstances as established by the Court of Justice of the European Union in Wallentin-Hermann v Alitalia (C-549/07).

I respectfully request payment of €250 within 14 days of this letter. Should you fail to respond or refuse this claim without demonstrating extraordinary circumstances, I will escalate this matter to the Inspectie Leefomgeving en Transport (ILT) and pursue the matter through the European Small Claims Procedure if necessary.

Yours faithfully,

John D.